This agreement is established between Silver Prado (hereinafter referred to as "the Store") and the customer (hereinafter referred to as "the Client"), identified at the time of purchase. By using this website and purchasing our products, you agree to the following terms and conditions.
Silver Prado is committed to protecting the privacy and confidentiality of all data provided by the Client during the purchase process. Our website is audited regularly and protected by high-level SSL encryption to ensure a secure shopping environment against unauthorized access.
The Client may contact our Customer Service team to resolve questions, requests, or complaints. Our support is available via:
Email: [Your Support Email]
Contact Form: Available on our website.
Delivery Estimates: The estimated delivery time is provided during checkout and is calculated in business days.
Delivery Schedule: Deliveries are typically made Monday through Friday during standard business hours.
Delivery Attempts: Up to three (3) delivery attempts will be made at the provided address. It is the Client's responsibility to ensure that an authorized person (18+) is available to receive the package. If all three attempts fail, the package will be returned to our fulfillment center.
Address Accuracy: After an order is finalized, the shipping address cannot be changed. It is the Client's responsibility to provide accurate shipping information.
Customs & Import Duties: For international orders, any retention by local customs authorities due to taxes or documentation required from the Client is the Client's responsibility. Silver Prado is not responsible for local customs delays or import fees.
In accordance with our satisfaction guarantee, the Client has 7 calendar days from the date of delivery to request a return or cancellation.
Conditions: The product must be returned in its original packaging, accompanied by the original invoice/packing slip, and all included accessories.
Integrity: We will only accept returns for items in pristine condition, with no signs of misuse or physical damage.
Process: Return requests must be initiated through our Customer Service or the "My Orders" panel. Return shipping costs for authorized requests within the 7-day window will be handled according to our current Return Policy.
Credit Card: The refund will be processed and notified to your card issuer. The credit will typically appear on your next or subsequent billing cycle, depending on your bank's policies.
Other Payment Methods: For transfers or manual payments, refunds will be issued via bank transfer within 10 business days to an account held by the original purchaser.
Verification: All refunds are subject to a quality inspection of the returned product at our fulfillment center.
