At Silver Prado, we pride ourselves on the quality of our products and the satisfaction of our customers. We use premium materials and rigorous quality control to ensure you receive a piece you love.
Our policy is designed to be transparent and fair, following international e-commerce standards.
In accordance with our commitment to customer satisfaction, we offer a 7-day return window. If you are not completely satisfied with your purchase, you have 7 calendar days from the date of delivery to request a return or exchange for a change of heart.
Requirements for Returns:
The item must be in pristine condition, showing no signs of wear, scratches, or physical damage.
The product must be returned in its original packaging. Returns with damaged or missing original packaging will not be accepted.
Any items returned without prior authorization from our support team will not be processed.
To initiate a return or exchange, please email our support team at [Your Support Email]. Our team will guide you through the process and provide the necessary instructions.
Exchanges are subject to stock availability. If the desired item is out of stock, you may:
Choose a different product (paying or receiving the difference in value).
Receive a full refund.
Opt for Store Credit to be used on future purchases.
Refunds are issued to the original payment method used during checkout:
Credit Card: We will notify your card issuer immediately. The credit will appear on your statement according to your bank's policy (usually within 1 to 2 billing cycles).
Other Payment Methods: For manual transfers or non-card payments, refunds will be processed via bank transfer within 15 business days. Please provide your banking details (Full Name, Account Number, Routing/Swift Number) when contacting us.
If you purchased a promotional bundle (e.g., "Buy 3, Get 2 Free") and choose to return only part of the order, the refund will be calculated based on the original unit price of the items kept.
Example: If you paid $100 for a "Buy 3" bundle and return 1 item, the refund will be the total paid minus the full individual price of the 2 items you kept.
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with the subject line: "Defective Item - Order #[Your Order Number]".
Please include clear photos of the defect to speed up the process.
We will arrange for a repair or a full replacement at no additional cost to you.
We cannot accept returns for items damaged due to improper handling or contact with corrosive substances (perfumes, cleaning products, etc.).
Within the 7-day window: Please contact our support team for information regarding return shipping labels.
After 7 days: For any exchange requests made after the initial 7-day period, the customer is responsible for all shipping costs.
